Service Industry

Hey again Chicago!!

This is my second official post and if you happen to be here reading... THANK YOU! It is people like you that make a difference and are world changers. 

SO... today's topic... hair services whether it is a cut, color or anything... it is just that a SERVICE! A service should meet the expectations of the CLIENT. Just like a server or bartender... they do everything they can do SERVICE the client or patron.

When a stylist cuts too much hair (which I hear ALL THE TIME) because the stylist thinks it's too damaged or are just "scissor happy" - it is not only against the client's wishes, but it is literally one of the WORST THINGS EVER. Has your hair ever been cut way too short? (On a real note, I recently under-performed and cut someone's hair an inch or so more than they wished for. I felt so horrible!!! I sent them home with a bunch of free hair growth products because I just felt that bad!).

Or a hair color that didn't meet the wishes of what was thought. OK - so here is the thing too...sometimes it isn't healthy or possible to get EXACTLY what we want in one session. It is the responsibility of the professional hair colorist to communicate and convey this information. The stylist should thoroughly confirm with the client the "new goal" that is realistic for the end of the session. It should be up to the client to agree with the stylist if they should proceed. There are also a million other failures that cause disappointment when it comes to color. 

I am a huge believer in fulfilling the hair goals and dreams of my clients. I will communicate fully until we are on the same page with everything. I will recommend what will take care of your and I promise to LISTEN to you! I am a listener by nature when it comes to servicing my clients. 

The biggest takeaway is this: the hair industry is truly a service industry.

I am here to work my very best to hear your needs and wants to deliver YOUR hair ideas.

 

Peace, Love and BLESSINGS!  > Anastasia